DIALit 4.1

DIALit by ek-soft is a modern computer telephony integration (CTI) client that streamlines business calling from the desktop. It unifies click-to-dial, caller identification, and rich directory search in a clean, intuitive interface, so users can place, receive, and manage calls without juggling multiple applications. DIALit integrates with everyday tools such as Microsoft Outlook and popular CRM/ERP systems to display customer details as calls arrive, log interactions, and reduce call handling time. It supports a wide range of PBX platforms via industry standards like TAPI and CSTA and scales from single PCs to centrally managed enterprise deployments, including Terminal Server and Citrix environments.

Key capabilities

• Call control from the PC: answer, dial, hold, transfer, consult, and conference
• Click-to-dial from emails, web pages, and applications; hotkey or copy-and-dial for any on-screen number
• Caller ID with screen pops to Outlook contacts or web-based CRM/ERP
• Shared and personal directories with fast search; LDAP/Active Directory and ODBC/CSV support
• Call history and notes; optional Outlook journaling
• Favorites and extension presence where supported by the PBX
• Compact call window with configurable notifications
• Centralized deployment and configuration; MSI installation and roaming profile support
• Multilingual, user-friendly interface

Who it’s for

• Reception and front-office teams that need quick lookups and seamless transfers
• Sales and service teams that want faster dialing and instant customer context
• IT departments seeking a reliable, scalable CTI client that fits existing telephony

Benefits

• Shorter call handling times and fewer misdials
• Better customer experience through instant caller recognition
• Higher productivity with fewer application switches

Note: Available features and compatibility can vary by telephony platform and licensing. For a detailed feature list and supported systems, contact ek-soft or your telephony provider.

DIALit is developed by ek-soft. The most popular versions of this product among our users are: 3.4, 3.5 and 4.1. The name of the program executable file is Dialit32.exe.